Frequently asked questions

It's quick and easy to get started. Start by creating a free TiiCKER profile. Easy as that. We'll walk you through the simple process of connecting your brokerage account and showing you shareholder perks you qualify for based on your stock portfolio.

TiiCKER makes it secure and seamless to connect your brokerage accounts to validate ownership for shareholder perk qualification. There are 100's of brokerages supported including TD Ameritrade, ETrade, Questrade, Interactive Brokers, Tradier and many more via Plaid. At no point in time does TiiCKER ever has access to your credentials. You are always in complete control. Security is our #1 priority!

Yes! All infrastructure is hosted in enterprise grade Amazon Web Services, using best practices for networking.

TiiCKER user management is built upon Auth0, and we never touch username/passwords.

Authentication is using Open ID Connect, and is considered as secure as it gets. When integrating with banking information, TiiCKER securely leverages Plaid, so we never have access to any banking credentials either.

Security is our number one priority each and every day. That is why TiiCKER follows the highest industry standards to ensure your information is fully protected. We partner with data security leaders such as Auth0 for password protection and Plaid to validate all brokerage institution credentials. TiiCKER also upholds General Data Protection Regulation (GDPR) compliant standards. You can review our privacy policy and terms of use here.

Because you own shares of a publicly traded company you may have unclaimed perks waiting for you. It's true.

TiiCKER makes it seamless and secure to connect 100's of brokerages to discover shareholder perks you may qualify for based on your connected stock portfolio. Security is #1. At no point in time will TiiCKER ever have access to your user name or password. You are not giving any information about your credentials to TiiCKER. Once your brokerage is connected via Plaid, TiiCKER only has the ability to validate holdings to connect you with perks you qualify for based on those holdings.

There are many shareholder rewards available already with more being added regularly. You are in complete control and have the ability to disconnect your brokerage account at any time.

TiiCKER makes it seamless and secure to connect 100's of brokerages to discover shareholder perks you may qualify for based on your connected stock portfolio. Security is #1. At no point in time will TiiCKER ever have access to your user name or password. Therefore, you cannot place trades with TiiCKER directly. Clicking any trade button on TiiCKER opens your selected brokerage website where you may choose to leave the TiiCKER site and initiate a trade. All transactions are executed via a secure connection with  your brokerage account, not TiiCKER.

Nope. None. Nada. TiiCKER doesn’t take a dime from individual investors. It’s our corporate partnerships, advertising revenues, and private investments that keep the lights on and coffee strong. Of course, we recommend you review the terms of your personal brokerage accounts for any fees they might charge.

There are many brokerage options to select from including Robinhood, Tradier, ETrade, and TD Ameritrade. Once you have your brokerage account created and own some stock you may qualify for shareholder perks. TiiCKER makes it easy to discover perks you qualify for based on your individual stock ownership. Get started with Tradier by visiting https://dash.tradier.com/login

TiiCKER is focused on providing secure integration and access to popular self-directed brokerage accounts. Accounts managed by registered investment advisors or that are non-supported employee sponsored retirement accounts may not be able to link or trade via TiiCKER at this time. Rest assured that the TiiCKER Team is doing all it can to provide as many services to as many investors as possible.

By design, TiiCKER is not a registered brokerage firm or registered investment adviser. Therefore, it cannot operate in this capacity. Just know that as you navigate the vast investment landscape, TiiCKER is a resource along the way — think of us more as an outfitter than a Sherpa.

We’re sorry you are experiencing an issue with accessing or using TiiCKER. First things first… Is your computer plugged in? Is your Internet connection strong? Have you tried rebooting? If you still need assistance, please contact service@TiiCKER.com for the quickest response.

As a measure of security, Interactive Brokers requires the user to enter a query ID when connecting the brokerage account to Plaid link.

You will need to complete the following steps: 1. Login to 'Account Management' at https://www.interactivebrokers.com/en/home.php   2. Open menu in top left, go to Settings > Account Settings  3. On the right side, under 'Reporting' configure 'Third-party Services' by enabling 'Mint'  4. Enter your IB username and password below and begin a sync  5. Enter the 'TOKEN' and 'QUERY ID' as they appear after activation on IB as answers to the questions that are presented to you during the sync. 

Visit InteractiveBrokers.com and login in with your account credentials. Then follow these steps.

1. Go to 'Manage Account'

2. On right side, under 'Reporting' configure 'Third-party Services' by enabling 'Mint'. Take note of the "TOKEN" and "QUERY ID".  

3. Return to TiiCKER.COM and go to your My Stocks Page.

4. Click the 'Connect Account' button and follow the workflow to select Interactive Brokers via the Plaid interface using your Interactive Brokers user name and password.

5. Enter the 'TOKEN' and 'QUERY ID' as they appeared in your InteractiveBrokers.com 'Manage Third-Party Services" section.

Feel free to contact service@tiicker.com with any questions.

1. Log in to your Ally account on the Ally website.

2. In the menu bar, navigate to Tools > Ally Invest API > Manage Applications.

3. Click 'Create a new application' and make a 'Personal Application.'

4. Fill out all the fields, then click 'Create.'

5. Return to 'Manage Applications'.

6. Locate the app you just created under 'Developer Applications,' and open it.

7. Copy the API tokens: CONSUMER KEY, CONSUMER SECRET, OAUTH TOKEN, and OAUTH TOKEN SECRET and enter these values when you sync your account using Plaid at TiiCKER.COM"

We know how tough it is to wait for something you’ve earned and apologize for any delay. Fulfilling a perk through TiiCKER typically takes two weeks on average. Of course, this may vary slightly based on the company and type of reward. We’d be happy to check the status of your reward. Just email us at perks@TiiCKER.com.

When conducting a trade, it can sometimes take several minutes before the transaction syncs to the My Stocks page. You may click the refresh button to force an update.